Flat-Rate Back-Office Management.
No Surprises.
No bots. No automation. Real people managing your back-office daily at a flat monthly rate that pays for itself within weeks.
No Long-Term Contracts. No Surprises.
We believe in earning your business every month, not locking you in with contracts. Every plan is month-to-month with a simple 30-day cancellation notice. What you see below is what you pay. No hidden fees. No setup charges. No surprises.
Pick the Services You Need. Add More Anytime.
Every service is performed by trained human operators daily, inside your existing software. No new tools. No disruption.
Pricebook Management
Daily price book management: vendor cost updates, promo tracking, and UPC cleanup across your entire catalog.
Add Service — $249/moBackoffice Reconciliation
Daily reconciliation of cash, shift reports, invoices, and vendor accounts. Disputes caught early.
Add Service — $149/moCCTV Surveillance
POS exception review cross-referenced against video footage. Every void documented.
Add Service — $249/moPayroll Management
Time-clock correction, overtime monitoring, and full payroll processing inside your existing system.
Add Service — $149/moInventory Management
Cost-averaging correction, dead stock reporting, and reorder point configuration to protect margin.
Add Service — $149/moLottery & Fuel
Daily BOL-to-terminal-drop reconciliation and scratch-off pack auditing.
Add Service — $79/moScan Data & Tobacco HOT
Weekly PM USA and RJRT scan data file submission. Never miss a rebate window.
Add Service — $49/moCustom Operations
Fully custom operational programs for multi-unit groups. Contact us for scope and pricing.
Contact UsMost Operators Start With One Service
Common starting points are Pricebook Management ($249/mo) or Backoffice Reconciliation ($149/mo). Add services as you see results, or go all-in with the Full Service Bundle at $999/mo per store and see ROI across every area simultaneously.
In-House vs. The Retailer HQ
An in-house back-office admin costs $54,160 to $76,208 per year per store when you account for salary, taxes, benefits, PTO, and turnover. The Retailer HQ starts at $2,988 per store per year. That is more than 90% less, and instead of one generalist you get a team of specialists who know your specific platform.
Hiring In-House Admin
- ✗$54,160–$76,208/yr fully loaded cost
- ✗Weeks of training on your specific POS
- ✗Single point of failure — sick days, turnover
- ✗No industry benchmarks or best practices
- ✗You manage the manager
- ✗Software updates break their workflow
The Retailer HQ Partner
- ✓Starting at $599/mo — flat rate
- ✓Platform-certified from Day 1
- ✓Team coverage — no gaps, no downtime
- ✓Industry data benchmarks across 500+ stores
- ✓We manage ourselves — weekly reports to you
- ✓We train continuously on every platform update
- Pricebook Management
- Backoffice Reconciliation
- Inventory Management
- Scan Data & Tobacco
- Lottery & Fuel
- Everything in Single Store Essential
- CCTV Surveillance
- Payroll Management
- Multi-store support
- Custom workflows
- Special reporting
- Expanded operational scope
No Surprises. No Hidden Fees.
Every plan comes with the essentials built in — no nickel-and-diming, no add-on fatigue.
Free Operational Audit
We start every engagement with a full review of your current setup — at no cost.
No New Software
We work inside your existing POS and back-office. Zero migration, zero disruption.
$0 Setup Fee
Getting started costs nothing. Your first month is your only cost.
No Long-Term Contracts
Month-to-month. Cancel anytime. We earn your business every 30 days.
Weekly Friday Report
Every week: a clear summary of what happened, what was fixed, and what's next.
5-Day Onboarding
Fully operational within 5 business days. We move fast once you say go.
Frequently Asked
No. We work inside your existing POS and back-office systems. If you can give us remote access, we can start managing.
Our Single Store Essential plan is designed specifically for single-store operators. Many of our clients begin with one location and expand as they see results.
Most stores are fully operational within 5 business days of providing access. The audit is usually completed within 48 hours.
A full review of your POS configuration, inventory settings, pricing accuracy, vendor accounts, and compliance setup. Results are delivered as a prioritized action plan within 48 hours.
Yes. All plans are month-to-month with no long-term commitment. We believe in earning your business every month.
We process payroll through your existing system and ensure deductions are applied correctly, but we recommend working with a CPA for tax filing.
Yes. Enterprise plans include volume pricing for multi-location groups. Contact us to discuss your specific store count and we will put together a custom proposal.
Absolutely. Most clients start with one or two services and expand as they see results. There are no minimums and no penalties for adding services at any point.
Still Have Questions? Let's Talk.
Schedule a free 30-minute call. We'll review your setup, identify your biggest opportunity, and recommend the right plan for your operation.